Items Under £25
Delivery is free and will arrive via MyHermes within 3-4 working days – a signature may be required. If you are not there to take delivery, a card will be left by the courier (unless alternative instructions have been given by you) to arrange a convenient delivery time/date.
Items Under £25-£250
Various delivery charges apply dependent on product purchased and which are shown at checkout. Delivery will be made within 3 working days of order being placed. Our delivery partner will send you confirmation of approximate timings, via text or email and a signature will be required.
Next Day Courier UK Delivery: From £10
(for items priced £25-£250)
UK orders placed before noon will arrive next day (Monday to Thursday – excluding Bank Holidays/Weekends etc).
Orders placed after noon Friday will be delivered on the following Tuesday.
Bespoke Handmade Children’s Furniture
At Hector & Queen, we offer a white glove delivery service for all our handmade children’s furniture. Our professional delivery team will deliver your handmade children’s bedroom furniture item(s) to your home, assemble items where necessary in your chosen room and remove all unwanted packaging.
All handcrafted furniture orders including the Tree House Bunk Bed, the Log Cabin Wardrobe and the Treasure Chest of Drawers, will be dispatched within 14 weeks of order being placed. When your order is ready for dispatch, the H&Q team will contact you to arrange a mutually convenient day and time to deliver your item(s).
Basic White Glove Delivery charges begin at £120 dependent on location, but our H&Q team will confirm delivery prices once the order has been confirmed.
Please note that it is your responsibility to check that the items will fit through doors and staircases in their packaging.
Additional fees may apply for delivery to the Republic of Ireland.
Delivery to Offshore or remote locations can take a bit longer, but we will liaise with you to ensure you’re kept up-to-date.
Please note European and International delivery options become available once you select a non-UK country as part of the delivery address.
European Delivery: From £15 dependent on product(s) purchased. Approximate delivery 3-5 working days.
USA Delivery: From £20 dependent on product(s) purchased. Approximate delivery 5-7 working days.
Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer.
For any queries, to check on the status of any order or to verify shipment, please call +44 (0) 1285 800085 or email the H&Q team on firstname.lastname@example.org