Hopefully you’ll find the answers to your query below, if however, you would like to get in touch, please email us: info@hectorandqueen.co.uk

Q&A

How Are The Baby Booties & Children’s Slippers Sized?

Our Baby Booties & Children’s slippers are sized as follows:

Baby Booties – Sole Length 10cm

1-2 Years – UK 1 – Sole Length 13cm

2-3 Years – UK 4 – Sole Length 15cm

3-4 Years – UK8 – Sole Length 18cm

4-5 Years – UK10 Sole Length 21cm

How Do I Care For The Booties & Slippers?

Not only are our award winning felted booties & slippers totally adorable but very practical. If needed, pop them in the machine on a gentle cool wool wash but please do NOT tumble dry – you’ll never be forgiven! To dry, reshape if needed and leave near a radiator or leave out to dry in the sun (watch out for those Magpies!)

How Do I Return Goods?

We are sure you will be delighted with your purchase(s). However, if you are not completely satisfied, you may return your goods within 14 days with a copy of your invoice, for an exchange or full refund (excluding original postal charge). Unless faulty, returned goods must also be in an unused condition and where applicable, in their original packaging. This does not affect your statutory rights. The cost of return postage will be borne by the customer. It is also recommended that for your own protection, customers always obtain proof of postage when returning items. We cannot be held responsible for any items that have not been received at our offices. Please return any items to the following address:

Hector & Queen, The Studio, Holmdene, Mount Pleasant, Fairford, Glos GL7 4BA, UK

We will confirm receipt of any returned item and please allow up to ten working days to apply a refund.

What Happens If My Order Hasn’t Arrived Within The Allocated Time?

If your goods have not arrived within the allowed time limit, please contact us on : info@hectorandqueen.co.uk or telephone 01285 800085 and we will contact the relevant courier.

Delivery Costs & Timings

Please refer to our Delivery Section for full details. Any queries, please do get in touch : info@heactorandqueen.co.uk