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Guarantee

All Hector & Queen's handmade children's bedroom furniture and accessories are guaranteed for one year. This guarantee is subject to the following conditions, none of which affect your statutory rights:-

The guarantee applies solely to the original purchaser and is non-transferable. Proof of Purchase must be presented in the event of a claim.

Our bespoke handmade furniture not assembled by us or our agent(s), must have been assembled in accordance with the instructions provided.

The guarantee only applies to items in a domestic environment. It does not include defects arising from general wear and tear, from neglect or improper use or from failure to carry out the care and maintenance advice as given by Hector & Queen.

Any item or part of an item with a significant defect will be replaced within the relevant guarantee period free of charge.

For items which cannot be readily posted or returned to our registered office, Hector & Queen should be given the opportunity to examine that item in situ.

Please note that for hygiene and safety reasons, Hector & Queen are unable to refund or exchange mattresses and/or bedding once the packaging has been removed.

Any claim under the guarantee can be made in writing to :

Hector & Queen Ltd
Clifford House
Fairford, Nr. Cirencester
Glos GL7 4BW