/ Handcrafted in Great Britain  
/
/    

Delivery of Furniture

At Hector & Queen we offer a “white glove delivery service” for all our handmade children's furniture. Our professional delivery team will deliver your handmade children’s bedroom furniture items to your home, assemble items where necessary in your chosen room and remove all unwanted packaging.

All handcrafted furniture orders including the Tree House bunk bed, the Log Cabin wardrobe and the Treasure chest of drawers, will be despatched within 14 weeks of an order being placed. When your furniture is ready for despatch, we will contact you to arrange a mutually convenient day to deliver your item(s).

NB: It is vital that the customer ensures in advance of delivery that:

There is suitable and clear vehicle access to the property.

All items of furniture will fit through all doors, passageways, staircases etc leading to the destination room.

Parking permits, permission for access lanes etc, have been obtained for the delivery vehicle. If In the event that the delivery vehicle incurs a penalty, we will unfortunately need to recover this charge from you.

48 hours notice is given if a delivery needs to be re-scheduled, otherwise an additional amount of £65 is added to our detailed delivery charges.

FURNITURE DELIVERY COSTS (UK)

Mainland UK

£120.00 plus VAT

* Assembly of Bunk Beds is charged at £30 plus VAT and is an option available for selection at checkout.

All prices shown above apply to mainland UK.

DELIVERY TO NORTHERN IRELAND / HIGHLANDS & ISLANDS

For deliveries to Scotland, The Highlands, Isle Regions and Northern Ireland there is a further surcharge. Please contact Team HQ on 01285 800085 or email info@hectorandqueen.co.uk for further details.  

FURNITURE DELIVERY COSTS (INTERNATIONAL)

Furniture for delivery abroad is packed and crated separately and prices vary according to destination. Please contact the Team HQ on 01285 800085 or email info@hectorandqueen.co.uk for further details.

NB: Please note we are unable to deliver to Iran, Sudan, Cuba, North Korea, Syria and Burma. We apologise for any inconvenience

DELIVERY OF TEXTILES/SOFT FURNISHINGS/ACCESSORIES

Postage and packing on all bed wear items, including nighties, PJs, Onesies and Snuggle Dressing Robe, is free. Estimated time of delivery from placement of order is within seven working days.

DELIVERY COSTS:

Slippers, Bunting, Doorstops, Overnighters, Utility Bags, Sleepwear @ £4.75 p&p approximately 3-5 working days.
Artisan Baskets @ £10.00 p&p approximately 3-5 working days

All prices shown above apply to mainland UK and are excl VAT. For other destinations including international deliveries, please contact the Team HQ on 01285 800085 or email info@hectorandqueen.co.uk

 

DELIVERY OF “BLISSFUL NIGHTS” MATTRESS

Delivery within mainland UK is £95.00 plus VAT (if not ordering with the Treehouse Bunk Bed). For other destinations including international, please contact Team HQ on 01285 800085 or email info@hectorandqueen.co.uk for further details.

IMPORTANT INFORMATION

All deliveries require a signature upon receipt.

Once orders have been despatched, we are unable to re-direct them.

Team HQ will liaise closely with you from placement of order to after delivery has been made to ensure ultimate customer satisfaction.

If you have any queries regarding delivery, please contact Team HQ on 01285 800085 or email info@hectorandqueen.co.uk.

CANCELLATION – If a cancellation should be made once your order has been placed and in production, please note, as all items are handcrafted to order, a 60% cancellation fee of the total order price will apply.